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FAQs

R E F U N D S / R E T U R N S

1. CAN I GET A REFUND/RETURN? 
NO REFUNDS ARE PERMITTED AFTER THE ITEM(S) HAVE BEEN SHIPPED OR IF THE ITEM IS A PRE-ORDER. RETURNS ARE ONLY ACCEPTED IF THE PRODUCT(S) ARRIVE DEFECTIVE UPON ARRIVAL. 
2. CAN I EXCHANGE MY APPAREL IF I GOT THE WRONG SIZE?
EXCHANGES ARE NOT PERMITTED. PLEASE SELECT ONE SIZE OR TWO SIZES LARGER WHEN ORDERING. ALL OUR APPAREL IS ONE SIZE SMALLER THAN US/UK SIZE.
NOTE: PLEASE MAKE SURE TO DOUBLE CHECK YOUR SIZE BEFORE PURCHASING.
3. Pre-Order Information

PRE-ORDER ITEMS CANNOT BE CANCELLED NOR REFUNDED.

 

P A Y M E N T

1. WHAT PAYMENT METHODS DO YOU ACCEPT?

ONLY MAJOR CREDIT CARDS, DEBIT CARDS, AND GIFT CARDS ARE ACCEPTED. PLEASE CONTACT US IF YOU NEED TO DISCUSS OTHER FORMS OF PAYMENT.

2. I AM NOT FROM THE UNITED STATES AND DO NOT USE USD CURRENCY. DO YOU ACCEPT OTHER FORMS OF CURRENCY?

THE DEFAULT CURRENCY IS SET TO USD, HOWEVER YOU MAY USE THE CURRENCY CONVERTER TO VIEW THE PRICES IN THE CURRENCY OF YOUR ORIGIN COUNTRY. ALL PRODUCTS CAN BE PURCHASED FROM ANY COUNTRY WITH ANY CURRENCY, BUT YOU MAY SEE THE NUMBERS CHANGE BACK TO USD DURING CHECKOUT. 

A P P A R E L

1. WHAT ARE YOUR APPAREL MADE OF?

MOST OF OUR APPAREL ARE MADE OF 100% COTTON. SOME HOODIES AND CREWS MAY BE MADE OF A 50/50 COTTON POLY BLEND. 

2. CAN I ASK FOR A CERTAIN PART OF A DESIGN TO BE CHANGED?

NO, UNLESS YOU CHOOSE TO DO SO BY CUSTOM ORDER, WHICH WOULD HAVE AN ADDITIONAL FEE.

3. WHERE CAN I RECEIVE UPDATES WITH NEW DESIGNS, SALES, PHONE CASE MODELS, ETC.?

YOU CAN FIND US ON INSTAGRAM: @MANDUAPPAREL

S H I P P I N G

1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?

YES, INTERNATIONAL SHIPPING FOR OFFICIAL MERCHANDISE SUCH AS ALBUMS, PHOTOBOOKS, AND SEASON GREETINGS WILL DEPEND ON YOUR LOCATION AND THE WEIGHT OF THE PACKAGE. ALL OTHER UNOFFICIAL GOODS IS $5 FOR INTERNATIONAL SHIPPING.

2. HOW LONG SHOULD IT TAKE FOR THE PACKAGE TO DELIVER?

IT USUALLY TAKES US ABOUT 7 BUSINESS DAYS PREPARE YOUR PACKAGE, BUT IT MAY TAKE A BIT LONGER FOR CUSTOM ORDERS. DEPENDING ON WHERE YOU LIVE, IT MAY TAKE 2-4 WEEKS FOR THE PACKAGE TO ARRIVE. OUR MANUFACTURERS ARE IN CHINA, THEREFORE SHIPMENTS TO FARAWAY COUNTRIES LIKE CANADA, AUSTRALIA, AND UK MAY TAKE LONGER. WE RECOMMENDING UPGRADING TO EXPRESS SHIPPING IF YOU NEED THE PACKAGE EARLIER.

3. WILL THERE BE ANY CUSTOM FEES?

WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES THAT MAY ACCRUE.

F U R T H E R  I N Q U I R I E S

1. I HAVE MORE QUESTIONS THAT ARE NOT LISTED IN THIS FAQS PAGE. WHERE CAN I CONTACT YOU? 

YOU CAN DIRECT MESSAGE US ON INSTAGRAM (@MANDUAPPAREL), EMAIL US AT HELLO@MANDUAPPAREL.COM, OR FILL OUT THE CONTACT FORM